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Going Places

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Rockland’s E-ZPass office relocated to Nanuet

April
13

If you’re looking for your friendly, neighborhood E-ZPass office in Spring Valley, don’t bother.

The office is now located a mile away at the Rockland Plaza in Nanuet.

The new walk-in center opened on March 23, but most people are finding out only after they show up to the old location at the Pascack Plaza on Perlman Drive. There are four signs taped to the door stating the office is closed, and one informing customers where the new office is located.

From 9:30 and 10 this morning, six people showed up to the Spring Valley site.

John Intonato, who drove from his home in Valley Cottage, was one of them.

“It would have been nice if we were notified,” Intonato said. “It’s just a common courtesy.”

The new address is listed on the home page of the E-ZPass New York Web site, and its information hotline – 1-800-333-8655 – has the updated information with directions. But several customers said it would have been nice to have received a message with their monthly statements, which are sent via email or snail mail.

At the new location, several people interviewed said they were coming from the Spring Valley site.

Two women mentioned they had heard through friends about the Nanuet location.

While the places may be different, some things never change: the computers were down this morning.

This entry was posted on Monday, April 13th, 2009 at 10:09 am by Khurram Saeed. You can follow any responses to this entry through the RSS 2.0 feed.
Category: EZ Pass
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About this blog
Going Places is your online source for shortcuts and news on the ins and outs of getting around the Lower Hudson Valley. We'll help you deal with traffic tie-ups, bad drivers and the high cost of commuting.

Going Places is written by transportation writers Khurram Saeed and Ken Valenti. Khurram's transportation column, "Getting There," runs Wednesdays in Rockland. Ken's column, "Going Places," runs Mondays in Westchester and Putnam. Join in the conversation and share tips on coping with fellow commuters.

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About the author
Khurram SaeedKhurram SaeedKhurram Saeed has been reporting for The Journal News since 2000. He writes about transportation issues in Rockland and has a weekly column called Getting There, which appears Wednesdays. READ MORE


Ken Valenti Ken Valenti Ken Valenti covers trains, planes and automobiles - not to mention buses and ferries - for Westchester and Putnam. He's been a reporter with The Journal News and its forerunners more than 20 years and has covered all four corners of Westchester County. READ MORE


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