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Going Places

Covering the LoHud commute

Rockland’s E-ZPass office relocated to Nanuet


If you’re looking for your friendly, neighborhood E-ZPass office in Spring Valley, don’t bother.

The office is now located a mile away at the Rockland Plaza in Nanuet.

The new walk-in center opened on March 23, but most people are finding out only after they show up to the old location at the Pascack Plaza on Perlman Drive. There are four signs taped to the door stating the office is closed, and one informing customers where the new office is located.

From 9:30 and 10 this morning, six people showed up to the Spring Valley site.

John Intonato, who drove from his home in Valley Cottage, was one of them.

“It would have been nice if we were notified,” Intonato said. “It’s just a common courtesy.”

The new address is listed on the home page of the E-ZPass New York Web site, and its information hotline – 1-800-333-8655 – has the updated information with directions. But several customers said it would have been nice to have received a message with their monthly statements, which are sent via email or snail mail.

At the new location, several people interviewed said they were coming from the Spring Valley site.

Two women mentioned they had heard through friends about the Nanuet location.

While the places may be different, some things never change: the computers were down this morning.

This entry was posted on Monday, April 13th, 2009 at 10:09 am by Khurram Saeed. You can follow any responses to this entry through the RSS 2.0 feed.
Category: EZ Pass
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